Privacy Policy

Monocle Restaurant ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

When you contact us, make a reservation, subscribe to updates, or complete a form on our website, we may collect information such as:

Full name
Email address
Telephone number
Reservation details
Special dining requests or preferences
Any information you voluntarily provide in your message

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Pages visited
Date and time of visit
Referral source
Website usage statistics

This information helps us improve our website and user experience.

2. How We Use Your Information

We use your information to:

Process and manage reservations.
Respond to enquiries and customer support requests.
Communicate with you regarding bookings.
Improve our website and services.
Monitor website performance and security.
Send promotional emails or newsletters where you have provided consent.
Send SMS messages regarding reservations, customer service, or other communications that you have requested or consented to receive.
Comply with legal obligations.

3. Marketing Communications

If you subscribe to our mailing list, we may send you updates about:

Special offers
Events
Seasonal menus
Promotions
Restaurant news

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

If you have opted in to receive SMS communications, you may opt out at any time by following the instructions provided in the message (such as replying STOP) or by contacting us directly.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your preferences.
Improve website functionality.
Analyse website traffic.
Measure the effectiveness of marketing campaigns.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

For more information, please refer to our Cookie Policy.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third-party service providers who assist us in operating our business, including:

Website hosting providers
Reservation platforms
Payment service providers (where applicable)
Email marketing providers
Analytics providers
IT support services

These providers are required to protect your information and use it only for the services they provide to us.

SMS consent, phone numbers, and other customer information collected for SMS communications will not be shared with third parties or affiliates for their marketing or promotional purposes.

We may disclose your information where required by law, to comply with legal obligations, or to protect our legal rights.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

Although we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

Fulfil the purposes described in this Privacy Policy.
Comply with legal and regulatory obligations.
Resolve disputes.
Enforce our agreements.

When information is no longer required, it is securely deleted or anonymised.

8. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

9. Your Rights

Subject to applicable data protection laws, you may have the right to:

Access your personal information.
Request correction of inaccurate information.
Request deletion of your information.
Restrict or object to processing.
Withdraw consent where processing is based on consent.
Request a copy of your personal data.
Lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact us using the details provided on our website.

10. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete it promptly.

11. International Data Transfers

Your information may be processed or stored in countries outside your country of residence where our service providers operate.

Where required by law, appropriate safeguards will be implemented to protect your personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Effective Date. Continued use of the website after changes have been published constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact Monocle Restaurant using the contact details provided on our website.