At Monocle Restaurant, we strive to provide an exceptional dining experience for all guests. By making a reservation through our website, by telephone, or through a third-party booking platform, you agree to the following terms.
Reservation Confirmation
- All reservations are subject to availability.
- A reservation is considered confirmed only after you receive a confirmation from Monocle Restaurant.
- We reserve the right to contact you to verify or confirm your booking details.
Arrival Time
- We kindly ask guests to arrive on time for their reservation.
- If you expect to be delayed, please contact us as soon as possible.
- We may release your table if you arrive more than 15 minutes after your scheduled reservation time without prior notice.
Cancellations
- If you are unable to attend, please cancel your reservation as early as possible.
- We appreciate receiving at least 24 hours' notice for cancellations whenever possible.
- Repeated no-shows or late cancellations may result in future reservations being declined or requiring a deposit.
Changes to Reservations
Reservation dates, times, or party sizes may be changed subject to availability. Please contact us as soon as possible if you need to modify your booking.
Large Group Bookings
Large parties may be subject to additional terms, including:
- Deposit requirements
- Set menus
- Minimum spend requirements
- Advance confirmation of guest numbers
Our team will provide these details during the booking process.
Dietary Requirements
Please inform us of any allergies, dietary requirements, or special requests when making your reservation. While we make every reasonable effort to accommodate dietary needs, we cannot guarantee that our food is completely free from allergens due to shared preparation areas.
Children's Reservations
Children are welcome at Monocle Restaurant. Please include infants and children when stating the total number of guests so that appropriate seating can be arranged.
Restaurant's Right to Refuse or Cancel Reservations
Monocle Restaurant reserves the right to refuse, modify, or cancel reservations where necessary, including but not limited to:
- Operational requirements
- Health and safety concerns
- Force majeure events
- Incorrect or fraudulent booking information
- Unacceptable behaviour towards our staff
Special Events
Reservations for holidays, special occasions, and promotional events may be subject to separate booking conditions, deposits, cancellation periods, or minimum spend requirements. These conditions will be communicated at the time of booking.
Contact Us
If you need to modify or cancel your reservation, please contact Monocle Restaurant using the contact details available on our website as soon as possible.